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Return and Refund Policy


Last updated: February 02, 2020

Thank you for shopping at Genesis Allure operated by Genesis Allure LLC.

If, for any reason, You are not completely satisfied with a purchase We invite

You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with

Us.

Interpretation and Definitions  

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Interpretation  

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The words of which the initial letter is capitalized have meanings defined

under the following conditions.

The following definitions shall have the same meaning regardless of whether

they appear in singular or in plural.

Definitions  

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For the purposes of this Return and Refund Policy:

  * You means the individual accessing or using the Service, or the company,

    or other legal entity on behalf of which such individual is accessing or

    using the Service, as applicable.

  * Company (referred to as either “the Company”, “We”, “Us” or “Our” in this

    Agreement) refers to Genesis Allure LLC, 7 Marcus Garvey Boulevard, STE

    214, Brooklyn, NY 11221.

  * Service refers to the Website.

  * Website refers to Genesis Allure, accessible from genesisallure.com

  * Goods refer to the items offered for sale on the Service.

  * Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights  

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You are entitled to cancel Your Order within 45 days without giving any reason

for doing so.

The deadline for cancelling an Order is 45 from the date on which You received

the Goods or on which a third party you have appointed, who is not the

carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your

decision by means of a clear statement. You can inform us of your decision by:

  * By email: [email protected]

  * By phone number: 1-(800) 810-3491

  * By mail: 7 Marcus Garvey Blvd STE 214, Brooklyn, NY 11221

We will reimburse You no later than 14 days from the day on which We receive

Your order cancellation notice. We will use the same means of payment as You

used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns  

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In order for the Goods to be eligible for a return, please make sure that:

  * The Goods were purchased in the last 45 days

  * You have the receipt or proof of purchase

The following Goods cannot be returned:

  * The supply of Goods made to Your specifications or clearly personalized.

  * The supply of Goods which according to their nature are not suitable to be

    returned, deteriorate rapidly or where the date of expiry is over.

  * The supply of Goods which are not suitable for return due to health

    protection or hygiene reasons and were unsealed after delivery.

  * The supply of Goods which are, after delivery, according to their nature,

    inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet

the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot

be refunded. This exclusion may not apply to You if it is not permitted by

applicable law.

Returning Goods  

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You are responsible for the cost and risk of returning the Goods to Us. You

should send the Goods at the following address:

7 Marcus Garvey Blvd, Brooklyn, NY 11221

We cannot be held responsible for Goods damaged or lost in return shipment.

Therefore, We recommend an insured and trackable mail service. We are unable

to issue a refund without actual receipt of the Goods or proof of received

return delivery.

Exchanges  

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If you need to exchange a product for the same one, contact us. Please note

that We only replace Goods you received defective or damaged.

Gifts  

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If the Goods were marked as a gift when purchased and then shipped directly to

you, You’ll receive a gift credit for the value of your return. Once the

returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had

the Order shipped to themselves to give it to You later, We will send the

refund to the gift giver.

Contact us  

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If you have any questions about our Returns and Refunds Policy, please contact

us:

  * By email: [email protected]

  * By phone number: 1-(800) 810-3491

  * By mail: 7 Marcus Garvey Blvd STE 214, Brooklyn, NY 11221