Frequently Asked Questions

Which order is best for me?

Most of our clients are happy with their single GenCleanse and GenAurum. The multiple pack options offer the greatest value in savings.

But we offer the multiple pack option because this is a limited Facebook offer and you won’t find this deal even on our site. So a lot of our clients buy extras just to give out! (hint: these make for great birthday gifts)

When can I expect my order to arrive?

We will be express shipping your order via USPS. So you can expect your order to arrive within 3-5 days. A tracking number will be emailed to you along with an order confirmation so you can check the status of your order.

Will my order be secure?

We take your privacy extremely seriously. All of your information is protected by a 64 bit SSL technology. This ensures your order is secure at all times.

Is the GenCleanse safe for all skin pigments and types?

Acoustic exfoliation is very gentle and safe. They work for people with oily, dry, normal, sensitive or combination skin. And will NEVER cause any skin discoloration. 

Does acoustic exfoliation hurt?

Not at all! It’s non-abrasive, which means it’s completely pain free.

And the GenAurum is a literal facial massager.

How long does the do-it-yourself treatment take?

It should take no longer than 10-15 minutes of your time for every session.

We recommend that you start off with one session a week and gradually increase to three if needed.

And there’s nothing hindering about the GenCleanse or GenAurum, which means you can go about your day immediately after.

Is there anyone who SHOULDN’T use acoustic exfoliation?

Studies we’ve seen and various dermatologists recommend the following people avoid acoustic exfoliation:

  • Women who are pregnant or breastfeeding
  • People with pacemakers
  • People with facial skin cancer
  • People with a bleeding disorder or people taking blood thinners / anticoagulant therapy
  • People who have a fever
  • People with an infection in the area to be treated.

How long will this special offer be open?

Until we run out of the limited supply we dedicated for this special Facebook* offer.

Once we run out of supplies, this page will shut down until further notice.

And when we create our Amazon and online store listings in the future, expect to see a retail value for $180 on the GenCleanse and $150 for the GenAurum.

How does the guarantee work again?

So your order today is protected by our 60 day “Client-Results First” guarantee.

Which means when you click the “Add To Cart” button above, and order your very own Genesis Self-Spa Kit…

From the day you receive your order, you have 60 days to get a full refund on your investment, no questions asked.

This means if you’re not seeing results within 60 days…

Or if you’re not absolutely in-love with either products…

Or if you simply don’t want it anymore…

Then we don’t want to keep your money. Email our support at: [email protected]

Okay I’m ready to order the GenCleanse, now what?


Just click the “Complete My Order” button above and place your order.

So the moment you place your order…

Our shipping team will get notified of your order through our system immediately…

And start preparing your Genesis Self-Spa Kit to be ready-to-ship the same day or next day.

Then once you receive the order a few days from now…

Rip open the package and read the simple instructions on how to use the GenCleanse and GenAurum…

Then start using the GenCleanse to unlock beautiful radiant skin.

And the GenAurum right after to bring back firmness and elasticity in your skin!

Don’t forget to tell us how amazing you look and feel!

We may want to feature you in our monthly newsletter that goes out to all our clients!